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LVC · VoIP integration with Odoo & ERP

Bring calls closerto customer work.

Connect the calling conversation with the records your team needs. Explore OnSIP, Aircall and a defined phone-to-ERP workflow with LVC.

Discuss your integration Compare integration routes

Vermont projects · Scope built around your needs

The connection to investigate
Business callThe conversation your team handles.
Customer recordThe contact or work item it belongs with.
Next actionThe follow-up your process needs.

Illustrative workflow. Features depend on platform, plan and configuration.

Calling from recordsCustomer contextCall-related follow-up

Different connections. Different requirements.

Choose the right route into your workflow.

Odoo-native provider

OnSIP + Odoo Phone

A documented provider connection for calling within Odoo.

Explore it for
Odoo users who want calling in their working environment.
Review first
Edition, version, Phone availability, provider eligibility and devices.

Supported third-party connector

Aircall + Odoo

An Aircall-supported connector supplied with Caret IT.

Explore it for
Teams evaluating linked Contacts, CRM or Helpdesk workflows.
Review first
Exact hosting and package. Documented connector excludes multi-company Odoo.

Scoped development

Custom ERP workflow

A feasibility review when supported connections do not cover the task.

Explore it for
A specific business action, data route or another ERP.
Review first
Available APIs, permissions, record ownership, testing and maintenance.

Odoo Online needs exact-package/version verification. A native integration or connector still requires configuration and the right licenses; custom work is a separate scope.

Start with an everyday task

Which part of the call should work better?

A useful first phase might be placing a call from a customer record, identifying the right contact or associating call activity with follow-up. Name the task and what a successful result looks like.

Define what happens with unknown callers, shared numbers and duplicate records. Logging a call is different from changing an order, invoice or job status.

Need a broader ERP project?

A workflow to evaluate

  • BeforeStart a call in the context of customer work.
  • DuringFind the contact, opportunity or service context.
  • AfterAssociate the agreed call activity with the right follow-up.

Make it work for the people using it

Devices and details matter.

01 / WHERE PEOPLE CALL

Check the actual devices.

Include desk phones, computers, headsets and mobile apps. Aircall’s physical SIP phones lack hold and transfers.

02 / WHERE DATA LIVES

Agree the record boundaries.

Name the authoritative record, access rules and any company boundaries.

03 / WHEN THINGS CHANGE

Define the maintenance.

Agree who monitors failures and maintains the connection through upgrades.

A practical next step

Scope one connection before rollout.

01

Name the task.

Describe the call workflow and the records involved.

02

Check the environment.

Identify provider, ERP/version, edition, hosting, devices and company structure.

03

Define a pilot.

Agree representative records, ordinary calls, exceptions and acceptance checks.

Before you decide

Good questions.
Clearer choices.

Is Aircall a native provider in Odoo Phone?

The documented Aircall route here is its separate Caret connector. OnSIP has an Odoo-native provider integration. These are different implementation paths.

Will it work with every Odoo setup?

No universal compatibility is assumed. The Aircall connector documents a multi-company limitation; Online needs exact package/version review. Check actual app, hosting, edition and device requirements before committing.

What about call recordings and AI summaries?

Treat each feature separately. Provider plan, enabled features, connector support and permissions affect availability. Agree access and data handling before enabling those workflows.

What if we mainly need to replace our phones?

Start with business phone systems for platform choice, equipment and the wider phone project.

Start with your project

Which call workflow should work better?

Bring the task and the systems around it. A focused first phase makes the requirements clearer.

Share your phone provider, ERP/version, hosting, users and company structure.

Discuss your integration

Discuss projects in Burlington, South Burlington, Williston, Stowe and Grand Isle County. Site visits, service scope and availability are agreed for your project.